Open Question: Um, tutorvista; can I get my money back...?

Well, once, I tried the demo session of tutorvista, I was just curious and asked about a tedious math subject that bothered me for the whole school year. The demo session was great, actually, and I signed up for a bit, it helped alot, for an online tutor. But, I recently had a session, and a tutor actually, out of nowhere, drew a very inapropiate image on the digital whiteboard next to the chatbox. I didn't find anyway to get a different tutor, my money was wasted? Can I refund for that session as one? I mean, really.